Aligning for Innovation & Outcomes:
ASQ Vancouver 2018 Quality Conference
On Date TBD, ASQ Vancouver will be hosting our 5th annual Quality and Business Excellence Conference at the Executive Suites Hotel & Conference Centre in Coquitlam. This day-long event will feature distinctive speakers covering a myriad of topics such as Lean, Six Sigma, business process improvement, personal excellence and many, many other topics.
Our theme this year will focus on the connection between continuous improvement and business innovation. Find out how you, as a quality professional, can use this link to drive value for your organization, learn about (or refresh yourself on) the quality tools that are available to you and discover emerging trends in sustainability, risk management and social media.
The event will open with continental breakfast, feature two tracks of speakers throughout the day, and will finish with some quality time to network with your peers, sponsors and exhibitors. Lunch will include an exciting keynote speaker, member honours presentations and the awarding of the annual ASQ Vancouver Quality and Business Excellence Award to a local BC business.
Please note: Participation in conference is worth 0.8 RUs towards ASQ certification
Interested in speaking? Let us know.
Thinking about being a sponsor or exhibitor? Let us know that here.
We are also looking for volunteers to help out on the conference organization committee. We will be holding a meeting for interested parties in the summer, sign up here to be notified when we finalize meeting details.
Latest Event Updates
Accepting Award: Vitorio Stana, Senior Technical Fellow – Quality Systems and Processes and Steven Archer, Director, Business Development
Vancouver, May 29th, 2014 – Avcorp Industries Inc., a leading provider to the aerospace industries has won the 1st Annual ASQ Vancouver Quality and Business Excellence Award. The company was presented the award at ASQ Vancouver’s 25th Anniversary Celebration held in Burnaby on May 29th.
The award was developed by the Section Leadership Team of ASQ Vancouver in 2014 to highlight companies operating within British Columbia that advance the ideal of Quality being the differentiator in good business practices. The award is based on four key areas: Quality Focus, Customer Focus, Education Focus and overall Business Excellence. Companies in BC were encouraged to submit an application outlining how their company excels in these areas. The submissions were then judged by a panel consisting of business leaders and quality management professionals.
“We are very excited to announce Avcorp as the winner,” said David Muncaster, Chair of ASQ Vancouver. “We had a number of remarkable companies submit from all over the province from such diverse industries as Health Care, technology and manufacturing. With this many outstanding contenders it certainly created an intriguing challenge for our panel of judges to work through the submissions and pick an overall winner!”
It is companies such as Avcorp Industries Inc. that continue to show leadership by supporting Quality Management as a prime factor for advancing individual and organizational excellence within British Columbia.
About Avcorp Industries Inc.: With over 50 years of experience and 300,000 square feet of facilities, Avcorp offers integrated composite and metallic aircraft structures to aircraft manufacturers, a distinct advantage in the pursuit of contracts for new aircraft designs, which require lower-cost, light-weight, strong, reliable structures. Avcorp is a Canadian public company traded on the Toronto Stock Exchange (TSX.AVP). For more information, visit: www.avcorp.com
About ASQ and ASQ Vancouver: Make Good Great® with ASQ Vancouver Membership! ASQ is the world’s leading membership organization devoted to quality. The ASQ Vancouver section is guided by their vision “To become Vancouver’s leader in developing and supporting Quality, Risk and Sustainability Management Professionals.” This is done by driving value to their 400 members across BC through certification, training, networking and community involvement. For more information, visit: www.asq.bc.ca
Source: ASQ Vancouver
ASQ Vancouver gratefully acknowledges the support of the following organizations that have helped make this year’s Celebration possible!
Alpha Technologies Ltd
Don’t miss our Key Note speaker at the celebration dinner!
We are lucky to have John Kalbfleisch, COO of Alpha Technologies as our keynote speaker during the dinner portion of our celebration.
Be sure to attend as he will outline “How building a Continuous Improvement culture at Alpha Technologies has helped building strong quality systems and quality awareness”.
We thank John for taking the time out of his busy schedule to be a part of our 25th Anniversary event!
Hope to see you all there.
In 1989, ASQ Vancouver Section 408 became its own, officially sanctioned Section of ASQ International. Since then, we have been the key association within British Columbia for business professionals in the many varied fields of quality management. Offering certification, training, networking and community involvement to its members, it has grown across the province to be 400 members strong.
On May 29th 2014, ASQ Vancouver will be hosting a Quality and Business Excellence Celebration at the Executive Suites Hotel & Conference Centre in Burnaby. This day-long event will feature distinctive speakers covering a myriad of topics such as Lean, Six Sigma, business process improvement, personal excellence and many, many other topics.
The event will close with a dinner over viewing our success of the past 25 years and honoring our long-term members. As well, we will be presenting, for the first time, the ASQ Vancouver Quality and Business Excellence Award to a local BC business.
Registration is now closed.
ASQ Vancouver gratefully acknowledges the support of the following organizations that have helped make this year’s Celebration possible!
BCIT Alpha Technologies Ltd BSI
Continental breakfast provided throughout registration time.
Registration is now closed.
Please note: Participation in conference is worth 0.8 RUs towards ASQ certification.
Presentations and Speaker Bios
Moving your Organization to the next level of Greatness
Organizations do many things right. They may be profitable and performing well. Yet, the top executive and possibly the board(s) want even more. The question is how do you deliver? What resources and tools are available to make change happen? How are you going to maintain employee morale and gain buy-in to get the job done? And, more importantly why does it matter? Preparing your organization for change can be a daunting task. Examine the Excellence Canada Framework (formerly National Quality Institute), that assists companies to achieve their next level of Greatness.
Karen AyresCEC, BBA, CHRP, Executive Director, Excellence Canada BC and YT, Executive Coach and Consultant
Karen Ayres, CHRP, BBA, CEC is the Executive Director for Excellence Canada (formerly the National Quality Institute), BC and YT region. She works with numerous organizations across many industries which include Private and Public Sector and Not-for-Profit. Her previous role and experience utilizing the Excellence Canada Framework gives her both perspectives as an internal change agent and an external supporter and coach for Excellence Canada clients.
Prior to joining Excellence Canada’s team, she worked as a Senior Human Resource Manager in the Financial Services Industry for over 20 years which gives her both the People perspective as well as the Business perspective for creating positive change. Her combined education and experience allowed her to successfully start her own Business Coaching and consulting firm back in 2006.
Karen is currently the BCHRMA Chair for the Fraser Valley region and sits on different boards and advisory committees.
Organizational Excellence Framework, a Guide for QMS Practitioners
The evidence is clear. Over 20 years of research has validated the positive relationship between implementing an excellence framework and improving organizational performance. But there has been a gap in the literature – ‘state-of-the-art implementation guidelines for the quality practitioner’. This presentation will provide an overview of the recently published Organizational Excellence Framework that merges ‘what we know in QMS’ with ‘how we implement it in management consulting’ and the self-assessment and improvement planning methodology that provides a ‘simple and straightforward approach to guide implementation’. To date, practitioners from 24 countries have given their seal of approval for this publication and methodology as evidenced by an overall average satisfaction rating of 92%.
Dawn Ringrose has practiced in the Organizational Excellence area since 1990. She is author of the Organizational Excellence Framework, Principal of Organizational Excellence Specialists and the representative for Canada on the Organizational Excellence Technical Committee (QMD, ASQ) and the Global Benchmarking Network.
Highlights of her background include:
Academic– Bachelor of Science, Master of Business Administration
Professional – Fellow Certified Management Consultant, Certified Organizational Excellence Specialist, Certified Excellence Professional, Registered ISO 9000 Specialist, Assessor of Quality Systems, Certified Seminar Leader
Awards –Quality and Excellence Builder Award, Quality Council of Alberta and the Alto Award for Innovative Marketing, Travel Alberta
Past Appointments – External Review Team for the Premiers Award for Excellence and Judge for the Premiers Award for Healthy Workplaces in Alberta
Recent Papers – The TQM Journal, Emerald Group Publishing and Gazeta Global, ASQ
Recent Conference Presentations – Canadian Quality Congress, Canadian Association of International Development Professionals, World Business Capability Congress in New Zealand, 4th Annual Management Consulting Business Symposium in Jamaica, Institute of Certified Management Consultants of Alberta and British Columbia
Redesign of procurement processes in a facilities management operation through the utilization of lean manufacturing techniques and barcode technology
UBC Building Operations is the University of British Columbia’s department responsible for maintaining and operating its 225 University buildings and 113 hectares of landscaped grounds in UBC’s Point Grey Campus. This presentation will review the challenges faced by UBC Building Operations 2011 and how a kaizen event in one of its building lead to the redesign of its procurement processes for maintenance supplies. The solution designed and implemented includes a “Tape Kanban” system, the configuration of an e-procurement application that uses Data Collector barcode scanners to submit orders to our MRO supplier and a just-in-time inventory model. This initiative lead to inventory reductions of nearly 33% at job sites, elimination of stock outs and greater employee engagement.
Luis C. Lopez
Mr. Luis C. Lopez is a Program Manager with the Operational Effectiveness group of the University of British Columbia. He holds an MBA from the University of British Columbia and a Bachelor degree in Chemical Engineering from Universidad de los Andes in Venezuela. Luis is also a certified ASQ Six Sigma Black Belt and a certified Project Management Professional (PMP). Luis brings experience in supply chain and business process redesign with world class companies such as Procter & Gamble and Grupo Maseca (Gruma). His areas of expertise include: business process redesign applied to supply chain processes, e-procurement, corporate spending management, transportation, logistics and warehousing. Luis is bilingual (English and Spanish)
LEAN 101: An Introduction to Continuous Improvement
As part of on-boarding at Alpha Technologies, each employee must go through a 3 hour class on continuous Improvement and are expected to become local improvement agents. This is a condensed version of the LEAN 101 course that will introduce you to the very powerful world of Continuous Improvement (C.I.). An overview of the philosophy of continuous improvement, various C.I. tools, and their use will be covered. The presentation will include a class participation component that is used to help deliver the message of standardization and why it is important in a C.I. culture.
Denise Becker is an APICS certified instructor of the CPIM (Certified in Production and Inventory Control). Denise has a passion for continual learning, driving improvements throughout an organization, and providing instruction and guidance to others.
Denise is a Lean Sensei International trained Blackbelt in Continuous Improvement (C.I.) and plays a significant role in the education team of Alpha’s C.I. group. She is currently employed as the Manager of Change Management at Alpha Technologies and has held this role since October of 2012. Before that, she was the Master Scheduler/Demand Planner at Alpha since March of 1994. Denise is a long term employee of Alpha Technologies who recently passed 25 years at Alpha.
Designing Integrated Business Management Systems
The presentation describes the fundamentals of designing an Integrated Business Management System based on the top-down approach. The methodology that will be introduced in the presentation is applicable for any company looking to improve their existing business processes. Designing an IBMS requires companies to develop business elements like a Business Process Map, procedures, continuous improvement tools, and connecting all these elements together.
This systematic approach helps organizations eliminate the redundancy in the system, motivate employees, and increase their customer satisfaction. Designing an Integrated Business Management System allows companies to have an organic, healthy and living organization.
Sean S. Shakeri
Sean S. Shakeri is a professional Business Process Architect and System Analyst who has 17 years of experience in quality auditing, training and executing Quality Management Systems in industrial, automotive, petro-chemical and oil industries. With a M.Sc. and B.Sc. in industrial engineering and management, Sean has consulted and audited over 150 companies – training over 4000 professionals around the world. One of his greatest passions is sharing his knowledge and empowering others in designing Integrated Management Systems based on international standards and continuous improvement techniques.
Statistical Analysis of New Product Development (NPD) Cycle-time Data Including Applications of Results
Alpha Technologies recently concluded a comprehensive study of historical NPD performance data (cost, cycle-time, resource requirements, program type and complexity, plans versus actuals, etc.) and has successfully applied the results of this study to make measureable improvements to their NPD process. Probability-based summary data is used to aide in planning and budgeting, set statistically valid continuous improvement targets for performance scorecards, and develop a visual resource management tool for allocation of human resources to present and future NPD programs. The presenter will walk the audience through the need, execution, and ultimate results of the study including an in-depth description of the visual resource management tool – internally dubbed the “Engineering Pokémon Board.”
Steve Pratt is Director of Engineering at Alpha Technologies, LTD. He is a Motorola and ASQ certified Six Sigma Black Belt and a registered Professional Engineer in the state of Florida. Steve obtained a Bachelors and Masters of Mechanical Engineering from Stevens Institute of Technology, and holds over 40 issued patents. He has successfully applied Six Sigma and Lean tools and principals to enact positive change throughout his career.
From conflicting to complementing – The benefits of integrating quality into all elements of project management
In manufacturing environment, project management methodology is commonly applied to designing and manufacturing goods per customer orders. Project manager’s primary focus throughout the project’s life is on the following three factors: scope, schedule and cost.
Project related quality management activities are often sidelined, viewed as non-value added and at times even confused with “gold plating”, which project managers are trained to avoid in order to keep projects on track. This presentation will show how planning ahead for quality, incorporating quality into the scope of the project and staying focused on quality throughout the life of the project, adds value to the project results and increases likelihood of its success.
ASQ member since 2004, Natella Isazada works as a Quality, Health & Safety Manager at RAS Industries, a Surrey BC based world leader in design, engineering and manufacturing of conveyor pulleys. She has an MPA degree from University of Nebraska Omaha, USA, with concentration in General Management. She is trained as CMQ/ OE and CQA with ASQ as well as IRCA certified as ISO 9000 series Lead Auditor. The past 10 years of her career Natella spent working in mining and automotive industries in the field of Quality and Occupational Health & Safety. Her areas of expertise include Quality Assurance and Control; establishing and maintaining QMS; ISO 9000 audits, Project management and documentation, Strategic planning and deployment, Supplier quality management, Customer service and support, Waste identification and elimination, Employee training and coaching.
The Deh Cho Bridge Project – Quality Management in Northern Canada
What happens to Quality Management in -40oC weather? The Deh Cho Bridge was, at the time, the largest infrastructure project ever undertaken in the Northwest Territories, and its construction was no stranger to the opportunities and difficulties that exist when operating in Northern Canada. Levelton Consultants monitored the performance of the contractor’s quality management system as they faced various operational and construction challenges: some frustrating; others amusing. Northern Canada and other Arctic regions around the world will attract billions of dollars in investment over the next decade. It is important to learn about the challenging and unpredictable conditions that exist while working in such cold and isolated regions.
Denis R. MichaudAScT, IRCA, Principal, Levelton Consultants Ltd.
Denis Michaud has over 23 years of experience providing quality management, quality assurance, and project management service in the architectural, engineering, and construction industries. He is a professional Applied Science Technologist, a certified QMS 2008 Auditor with the International Register of Certificated Auditors, and a senior member of ASQ. Having been with Levelton for almost 16 years, and as Group Leader of its Quality Management Group, Denis has been involved in a variety of infrastructure, commercial, and residential projects that have helped focus his interest in the need for (and appreciate the challenges of) integrating the practice of quality in the administration and operation of design and construction projects.
How to Manage your Corrective and Preventative Action Process – An introduction to Action Manager
Corrective and Preventive Actions (CAPA) are a major component of the ISO Management System framework, but sometimes managing the CAPA process can be demanding and taxing. Do you find that you are faced with the following challenges?
- Repeating issues and difficulties addressing root cause?
- Out of date information trapped in spreadsheets and emails?
- Lack of visibility of which actions are being worked on, closed out, or overdue?
- Deadlines missed, actions not closed out in a timely manner?
- Non-uniform data collection (people, departments, locations)?
Join BSI and learn how a software tool can enable organizations to capture, track, and maintain accurate, auditable non-conformance records, providing an end-to-end solution significantly reducing the effort needed to proactively manage risk, improve performance & help businesses grow sustainably.
Vanessa McCormick is a Senior Account Manager with BSI Group, a Global leader in business standards, and works with clients located in British Columbia, the Northwest Territories and Yukon. Committed to continual improvement, Vanessa believes in a service based approach, fostering an environment of trust and long-term success with all her stakeholders.
Self-proclaimed as Tech Savvy, Vanessa completed educational programs through BCIT in Management Information Systems and Marketing Management – Professional Sales. Her sales and account management background ranges, including areas such as Software, Training, Certifications, IT Placement Services, 3-D Printers, Radio Technology and Robotic Design Systems. Vanessa continues to grow her knowledge base through various industry specific training courses and certifications.
Apply Quality Tools to Support Successful Innovation
Innovation is frequently cited as a vital tool for industries to create new value and increase sales. Despite increased interest and expenditure, many innovative products or services fail to generate positive returns. By examining the ‘failure modes’ of innovation, risk factors can be allocated to five categories: Technology, Product, Market, Manufacturing and Procurement. Not only is success in each category vital for successful innovation, but these categories are interdependent, such that risk in one category can intensify risks in others. Fortunately, quality tools exist that can be used to address risks associated with each category, and manage risks associated with the development of innovative products or service. This presentation will help innovation leaders assess strengths, weaknesses, opportunities and threats in each category, and describe how quality tools can be applied in order to reduce risks and maximize the probability that an innovative product or service will be successful.
Alex Saegert is a professional engineer based in Vancouver. His fifteen-year career at companies like Ballard Power Systems, Automotive Fuel Cell Co-Operation Corp., and Westport Innovations has given him unique insights into the challenges associated with innovation and the commercialization of new technologies. He is an ASQ Certified Reliability Engineer (CRE), and a Certified Manager of Quality / Operational Excellence (CMQ/OE). He is also a past contributor to ASQ’s Innovation Interest Group and Quality Management division.
Improving Professional Practice Quality Management
Learn about an innovative approach to improve quality in engineering and geoscience developed by the Association of Professional Engineers and Geoscientists of BC (APEGBC). The APEGBC Organizational Quality Management (OQM) Program is unique in Canada. It engages organizations in the improvement of professional practice quality without APEGBC having legislative authority to compel them to do. It is a voluntary certification that since its inception in late 2012 has attracted well over 200 private and public organizations, in various sectors, ranging in size from sole-proprietors to multi-national companies. OQM addresses a dilemma faced by many professional regulatory bodies not just those that regulate engineering and geoscience professionals. Our presentation is a case study of how this program evolved into a successful quality management program and an effective regulatory tool for APEGBC.
Peter Mitchell, P.Eng., FEC is the Director of Professional Practice, Standards and Development at the Association of Professional Engineers and Geoscientists of BC (APEGBC). He is responsible for developing and directing proactive quality assurance programs covering member’s practices. Three key components of these programs are the APEGBC Organizational Quality Management (OQM) Program, APEGBC Practice Review Program and the development of practice guidelines. Twelve of these practice guidelines have involved contracts with ten different government agencies /ministries totalling over $7,000,000. Peter also oversees staff support to over a dozen committees, task forces, boards and divisions dealing with professional practice issues and directs APEGBC’s response to various government legislation impacting the practice of professional engineering and professional geoscience in BC.
Marg LathamP.Eng., CMC
Marg Latham, P.Eng., CMC is President of Aqua Libra Consulting Ltd. She is a seasoned senior executive, professional engineer and certified management consultant with a passion for leading people and change. Marg has delivered successful programs for clients wishing to improve professional practice, quality management and project delivery. Marg was vice president with consulting engineering firms, UMA and later AECOM Canada Ltd. from 2000 to 2009, where she delivered strategic change initiatives that improved and supported effective client delivery. Over the first 20 years of her career she managed institutional, residential and infrastructure projects in Toronto, Winnipeg and Vancouver. She has been assisting APEGBC in developing and implementing the OQM Program since early 2011.
Customers and managers: can cats and dogs live happily ever after?
This workshop provides new insights regarding smarter customer service management. Cats, like customers, can be inquisitive, friendly, active, loving and independent. They truly appreciate attention but only when they want it. Dogs (depicting managers) however, have an intense loyalty to the pack (the organization) along a continuum of dominance and submission. Customers appreciate tailored dedicated attention, while managers embrace LeanSixSigma and standardize processes. This encapsulates the challenge to managing delivery processes effectively. We will analyse the assumptions behind this dilemma and explore the prerequisites for cats and dogs to play and live happily ever after.
The audience is expected to participate in a lively discussion, a short simulation and rank the results.
Erik F Steketee
Erik F Steketee is the president of the Process Pros based in Vancouver. He is a regular speaker in congresses and frequently conducts workshops. He is a non-conventional consultant who challenges traditional ways of thinking to achieve higher results. He has worked on a broad variety of projects for governments and industries alike both in Canada and abroad.