The Evergreen Line Rapid Transit Project – Quality Management: Planning vs Reality

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What is Quality Management like in the ever-changing and fast paced world of a construction project?

The Evergreen Line was a major undertaking built in the suburbs of Burnaby, Port Moody, and Coquitlam, BC, and its construction was no stranger to the opportunities and difficulties that exist when trying to work in a busy urban setting amidst the glare of the public eye. As the Province’s Quality Manager, WSP Canada monitored the performance of the contractor’s quality management program as they faced various operational and construction requirements and challenges. It’s not always easy to plan for quality in an industry that works fast, involves people of diverse experience, and contractors and suppliers of all sizes that sometimes have different objectives. There are lessons to be learned from these challenging and dynamic circumstances.


About Denis Michaud

Denis Michaud has over 25 years of experience providing quality management, quality assurance, and project management services in the architectural, engineering, and construction industries. He is a professional Applied Science Technologist, a certified QMS Auditor with the International Register of Certificated Auditors (IRCA), and a senior member of ASQ. In managing the company’s Quality Management Group in Western Canada, Denis’ work in a variety of infrastructure, commercial, and residential projects has helped him gain an appreciation and learn from the challenges of integrating the practice of quality in the administration and operation of design and construction projects.