What is Quality Management like in the ever-changing and fast paced world of a construction project?
The Evergreen Line was a major undertaking built in the suburbs of Burnaby, Port Moody, and Coquitlam, BC, and its construction was no stranger to the opportunities and difficulties that exist when trying to work in a busy urban setting amidst the glare of the public eye. As the Province’s Quality Manager, WSP Canada monitored the performance of the contractor’s quality management program as they faced various operational and construction requirements and challenges. It’s not always easy to plan for quality in an industry that works fast, involves people of diverse experience, and contractors and suppliers of all sizes that sometimes have different objectives. There are lessons to be learned from these challenging and dynamic circumstances.